City Lock Privacy Policy

Effective date: [Date published]

City Lock respects your privacy. This policy explains how we collect, use, and share your personal information.

Information We Collect

We collect information you provide when contacting us or requesting services, including:

  • Name, phone number, and email address.
  • Service address and locksmith service details.
  • Appointment, estimate, order, and billing information.
  • Messages you send us.
  • SMS consent records and messaging preferences.

How We Use Your Information

We use your information to provide locksmith services, answer questions, schedule appointments, send technician arrival updates, prepare estimates, process orders, send invoices, and communicate account updates.

If you expressly opt in to marketing texts, we may send promotions, discounts, and information about our services and products.

Who We Share Information With

We may share information necessary to provide services with technicians and providers that support our scheduling, payment processing, communications, and business operations. We may also disclose information when required by law.

We do not sell your personal information or share it with third parties for their own marketing.

SMS consent is not shared with third parties or affiliates. No mobile opt-in or text message consent will be shared with third parties or affiliates.

SMS Messaging Choices

You may stop receiving text messages at any time by replying STOP. For assistance, reply HELP.

Marketing consent is optional and is not a condition of purchasing goods or services.

Information Security and Retention

We use reasonable safeguards to protect personal information. No storage or transmission method is completely secure.

We retain information as needed to provide services, maintain business records, and meet legal obligations.

Your Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and recordkeeping requirements.



Changes to This Policy

Updates will be posted on this page with a revised effective date.